Our Services

Our mission is to be agents of change; to inspire people who have never traveled before to do so, and to inspire others to do more. To encourage all cultures of the world to see disability as an integral part of life, and to provide the motivation and tools to the tourism industry to allow them to create accessible environments that enable inclusion in an economically sustainable way.

Our Services

For the Travel Industry

Training Services

Travability is committed to the accessible tourism sector. Our vision is to make the world accessible to all. We offer full training services for both front line staff and management in the needs and requirements of of the disabled community. Further we offer cultural change courses on the concept of inclusivity not just accessibility.

Marketing Services

Many attractions and accommodation establishments have high accessible facilities as a result of ADA or other legislative compliance requirements. Often those facilities are poorly marketed or not marketed at all. Even the basics of good site accessibility maps are not present on attraction web sites. We can help develop the basic information requirements and presentation to allow your facilities to be identified and enjoyed.

We have developed a rating guide for accommodation and with the impending accessible accommodation online booking engine are happy to perform a facilities audit and include your establishment in the new database.

Property Audits and Universal Design

Compliance with Australian design standards or the ADA is only a starting point to making a facility truly inclusive. We have a principle that good inclusive design should just blend in. Universal Design is an evolving thing centering around making as much of a facility as possible usable by all. Our audits concentrate of making improvements to things not directly covered by the design standards.

Disability Action Plans and Accessibility Guides

We specialize in the development of customer focused disability actions plans and Accessibility Guides designed to enhance an organization’s capability to attract and service the Inclusive Tourism market. With the new Australian Tourism Data Warehouse accessibility questions we can review your property to take full advantage of the new criteria and dovetail your accessibility guide to further enhance your exposure.

Conference, Industry or Corporate Presentations

Bill is an accomplished public speaker and facilitator. Both can tailor a presentation to your needs to cover all aspects of Accessible Tourism and Inclusion, whether it is a keynote address, a capacity building workshop or a management or board training session.

Destination Reviews

We can conduct a full capacity review of your destination and develop strategic and marketing plans to allow you to capture a share of the Accessible Tourism market. We can assist you with accreditation to the new Australian Accessible Tourism Accreditation Scheme.

For Travel Agents

Our Presentations

Our presentations are designed to help your industry or tourism region understand the economics of the growing Accessible Tourism Market. We have presented short introductory sessions in plenerary settings to day long detailed workshops on how to create and market Accessible Tourism Products and Services.

2007 SATH World Congress – Orlando Florida
2009 Opening Keynote SATH World Congress – Ft Lauderdale Florida
2011 Inaugural Access Tourism New Zealand Conference – Auckland New Zealand
2012 Accessible Tourism Industry Workshop Shire of South Gippsland – Korrumburra, Vic Australia
2012 Industry Accessible Tourism Forum Victoria Tourism Industry Association – Melbourne Australia
2012 Shire of Yarra Ranges Strategic Planning Workshop on Diversity and Inclusion
2013 Shire of Yarra Ranges Industry Accessible Tourism forums
2014 COTA Universal Design Conference – Universal Design Applied to Soft Infrastructure – Sydney Australia
2014 Destinations for All – First World Summit on Accessible Tourism – Montreal Canada
2014 IUCN World Parks Congress, Capacity Building Workshop on Accessibility in National Parks for people with a disability
2014 Michigan POHI/SXI Conference – Disability as Inspiration, Can Greater Exposure overcome this Phenomenon
2015 TICT State Tourism Conference – Workshop: Customers before Compliance – Inclusive and Accessible Tourism
2015 TICT State Tourism Conference – Breakout: A Customer Focused Approach to Inclusive and Accessible Tourism
2015 July ‘Tourism is Everyone’s Business’ Regional Tourism Day – Accessibility is Good Business
2015 National Events Symposium – Inclusion Not Exclusion: Enhancing Events for the Accessible Tourism Market
2016 SATIC South Australian State Tourism Conference
2016 Melbourne Live – Developing Customer Focused Accessible Tourism Product
2017 Tourism Australia – Accessible Tourism Webinar
2017 Local Government NSW Tourism Conference, Taree NSW
2017 Accessible Qatar Conference, Doha, Qatar
2017 New South Wales State of Inclusion – Live Work Play Conference, Sydney Australia
2018 Destination Canberra Tourism Conference – Accessible Tourism Masterclass Workshop
2018 Mornington Peninsula Regional Tourism – Accessible Tourism Masterclass
2018 Destination Melbourne – Accessible Tourism Masterclass
2018 Bendigo Regional Tourism – Accessible Tourism Masterclass
2018 Universal Design Conference Brisbane – Inclusive Experiences by Design
2018 Universal Design Conference Auckland – Inclusive Experiences by Design
2018 Destinations for All – Brussels – Who is the traveller with a disability?
2019 Southern Tasmania Tourism Summit
2019 Hostel Industry Association Conference