Maru has been a standout performer in accessible tourism over a number of years holding a Hall of Fame Award for Good Access is Good Business. Disabled parking is provided. The car park is hard packed gravel. Entry to the park is down a concrete path to the main self opening entry doors. Inside the building is a gift shop, cafe, accessible toilet and park entry gate. The toilet has a self opening door and the toilet has side and rear handrails. The hand basin has a lever operated tap. The room contains a fold-down baby change table. The cafe is spacious with movable furniture. The counter has a lower display section with a glass fronted cabinet. The counter is a dark timber with a ground level colour contrast strip that is an aid to people with low vision.
Entry to the park is through a wide gateway. All paths and boardwalks through the park are gently sloping making them easy to navigate for people of all abilities. Seats are provided at regular intervals.
The farm section of the park has a paved path throughout. It is entered through a double stock control gate that has a large section between the gates to cater for large power wheelchairs or prams. The elevated sections, that give views of the koalas in their trees, have clear sections below the barrier rails giving good visibility to people of all heights.
All enclosures have viewing windows to cater for people of all heights. The animal encounters cater for people of all abilities. The theatre has two designated wheelchair positions in the front row.
A second accessible toilet is located in the enclosure section of the park. It has side and rear handrails and a lever mixer tap on the hand basin that also provides knee clearance. The picnic pavilion has ramped access and easy to move plastic chairs.